Cinema rules - Apollo Kino

Apollo Kino's internal rules of conduct

Dear Apollo Kino visitors!
Apollo Kino rules of conduct are designed to ensure a pleasant movie experience and are binding on all Apollo Kino viewers.

Important!

Please note that the film repertoire and screenings for the following week (starting from Friday to Thursday) are planned every Monday and are made public on Monday or Tuesday afternoon;
SIA Apollo Kino, registry code 40103764877 reserves the right to change the screening times and the film format of the scheduled movie screenings, or to cancel the screenings without prior notice;
Tickets can be purchased on the website and mobile application until the start of the show. When the screening starts, information about the screening is no longer displayed on the website and mobile application, and ticket purchase is possible only at the cinema on site: at cinema self-service kiosks, ticket purchase is possible 10 minutes after the start of the screening; at the cinema information desk, ticket purchase is possible 30 minutes after the start of the show;
Before confirming the purchase, the customer is obliged to check all information (screening date, time, amount, etc.), after confirming the purchase, movie tickets cannot be changed or returned (in accordance with Cabinet of Ministers regulations No. 255);
It is prohibited to bring your own food and/or drink to the cinema auditoria. It is also prohibited to consume your own food and/or drink in the general area of Apollo Kino. Only food and beverages purchased from the Apollo Kino shop are permitted in Apollo Kino auditoria;
Failure to comply with the prohibition will result in confiscation of your food and/or drink on entry until the end of the screening and/or removal from the cinema. Apollo Kino is not responsible for the spoilage of confiscated food or beverages. Apollo Kino reserves the right to apply a fine of EUR 200 to anyone entering the cinema with their own food and/or drink and/or to remove the respective cinema-goer from the cinema without refunding the ticket price;
In order to ensure the safety of cinema-goers and to prevent them from entering the auditoria with their own drinks/food, Apollo Kino staff has the right to check their belongings at entrances. The check is voluntary, but Apollo Kino staff have the right to refuse to admit to the cinema any person who refuses to have their belongings checked;
Apollo Kino staff has the right not to admit to and/or remove from the auditoria any person violating Apollo Kino’s internal rules without refunding their ticket. In the event of a severe breach of the rules, Apollo Kino has the right to detain the offender until they are handed over to the police or security staff;
Taking pictures and videos in the auditoria is prohibited. Failure to comply with the prohibition will result in the person being removed from the cinema and the equipment used for the recording being confiscated and destroyed. In addition to the above, Apollo Kino has the right to charge the violator of the prohibition of photography and filming a contractual penalty of EUR 2,000 and to remove the respective cinema-goer from the cinema without refunding their ticket price. Apollo Kino is not obligated to reimburse the cost of the equipment used for the recording;
In the event of evacuation, unused cinema tickets will be compensated with gift tickets of the same value, the unused part of which will not be refunded;
Parents who allow minors to the cinema without parental supervision shall ensure that the child complies with Apollo Kino internal rules and shall be responsible for ensuring that their child does not, among other things, enter the cinema with their own food or drink;
Apollo Kino is not liable for loss, theft or damage to the personal belongings of cinema-goers;
Inquire about lost and found belongings and documents in the cinema at the INFO kiosk;
Apollo Kino reserves the right to refuse admission to or remove from the premises of the Apollo Kino any cinema-goer who does not comply with these Apollo Kino internal rules, the Apollo Kino age restrictions, the Apollo Kino Data processing and privacy policy rules, without refunding the ticket price;
Apollo Kino reserves the right to amend these Apollo Kino internal rules at any time without prior notice;
Security is ensured at Apollo Kino by the centre’s security team.
The staff of Apollo Kino has the right to expel from the cinema a person who violates the rules of the internal procedure without refunding the money for the ticket;
Inquire about lost and found belongings and documents in the cinema at the INFO kiosk;
The cinema is not responsible for customers' lost belongings;

Customer's responsibilities:

Before confirming the purchase, the customer is obliged to check all information (screening date, time, amount, etc.), after confirming the purchase, movie tickets cannot be changed or returned (in accordance with Cabinet of Ministers regulations No. 255);
When purchasing a cinema ticket, observe the internal rules of the cinema, the Apollo Kino age restrictions or the Apollo Kino Data processing and privacy policy rules;
Keep a valid movie ticket until the end of the screening;
Keep the receipt for the purchases made in the cinema until the end of the screening and show it to the cashier if requested;
Do not leave your personal belongings unattended;
Upon receiving the 3D glasses, make sure of their technical condition and, if defects are detected, immediately contact the cinema staff and exchange them. If defects are reported after entering the cinema, the cinema will consider them as defects caused by the customer himself;
People who suffer from epilepsy and/or migraines should consult a doctor before attending 3D screenings;
Contact the staff of the cinema and inform about persons who violate the internal rules of the cinema's customers;
Inform cinema staff about violations in the cinema hall.

Prohibited in the cinema:

Bring food and drinks purchased outside the cinema;
Bring cold weapons and firearms, pyrotechnics, flammable, toxic, radioactive substances;
Smoking (including e-cigarettes, vapes, IQOS cigarettes, hookahs) is prohibited in Apollo Kino;
Filming and taking photos without prior agreement with the cinema administration. In case of non-observance of the ban, the guilty person may be expelled from the cinema and the equipment used may be confiscated and destroyed. The cinema has the right to demand a fine of 2000 euros from the violator;
Ride a skateboard, roller skates or bicycle or other means of transportation (except for wheelchairs);
Enter with animals, taking into account the specific environment of the cinema, as well as the well-being of other visitors;
Disturbing other visitors - disregarding public order;
Loud talking or otherwise disturbing other cinema-goers is prohibited during screenings;
Cinema-goers are prohibited from damaging the property of Apollo Kino, including seats, cinema equipment or other objects in the cinema. Apollo Kino has the right to demand that the cinema-goer reimburse the cost of the damaged item;
Being under the influence of narcotics or other psychotropic substances.

In the cinema hall:

The customer must have a valid movie ticket for the relevant screening;
The customer must have a receipt for the purchases made in the cinema;
In order to ensure the best possible experience for every cinema-goer, disturbing other cinema-goers or the staff is strictly prohibited;
It is forbidden to talk on the mobile phone, the phone must be on silent mode. Please also note that bright phone screens disturb other visitors;
Cinema-goers are not permitted to put their feet on the seats in front of them and tables;
It is forbidden to enter the cinema hall with balloons filled with helium, taking into account fire safety regulations;
It is forbidden to take with you large bags and objects that prevent other customers from passing between the rows, thus putting people's lives at risk in the event of an evacuation*;
When leaving the cinema hall, the 3D glasses must be handed over to the staff or left in the place designated for 3D glasses;
During a screening, cinema-goers are permitted to leave the auditorium quietly and without disturbing others;
After the screening, the customer must leave the cinema hall.

* The cinema offers to store these belongings in the cinema's INFO kiosk until the end of the screening, upon prior agreement with the cinema staff.

The cinema has the right to:

At the entrance to the cinema hall, ask to present an identity document for films with an age limit, as well as when using a child or senior ticket;
Do not sell tickets and do not admit people who are younger than the specified age limit for the movie, if no identity document proving age is presented;
Not to sell tickets to persons with obvious signs of intoxication and persons who do not observe public order;
Not to sell tickets to scantily clad persons (for example, in beach clothes) and persons with severe personal hygiene problems;
Ask to show suspicious bags, objects, etc.
Expel from the cinema people who have tried to defraud the company by not refunding them money for a movie ticket;
Expel from the cinema or detain the guilty persons until the arrival of the police, who violate the rules of the internal order of customers of the cinema or are caught in an attempt to defraud the company;
Not to sell a ticket to persons who have previously violated the internal rules of the cinema's customers or have been caught in an attempted fraud;
In case of damage or loss of 3D glasses – a fine of EUR 70.00;
Do not change or return purchased cinema tickets (in accordance with Cabinet of Ministers regulations No. 255)

Discounts:

For persons using wheelchairs, the visit to the cinema is free of charge (the customer sits in his wheelchair in a specially designated place). If the customer wishes to sit in a cinema seat, a discounted ticket* must be purchased. Specially designated places for wheelchairs are located in all halls (exceptions, please see for each cinema separately, in the "Ticket prices" section). For help getting to the halls, please contact the cinema staff;
People with disabilities (groups 1, 2 and 3) and their accompanying person receive discounts on cinema screenings*. Before purchasing tickets, it is necessary to present certificates;
Children up to the age of 3 (inclusive) can visit the cinema for free if they do not occupy a separate seat. We recommend taking small children only to family movies or Mother's Morning screenings to avoid psychological trauma for children, which can be caused by the volume of the movie, etc.

* Children's ticket or Senior's ticket price